This document was last updated on September 6, 2011
4829 Carolina Beach Rd.
Wilmington, NC 28412
Customer Service: 888-643-1540
Fax: (877) 541-9724
Our commitment to your privacy
At HomeownersInsurance.com, your privacy is very important to us. We will never provide your personal information to any person or entity except to those selected companies who must use such information for the sole purpose of quoting your insurance.
Insurance companies establish each customer’s rates using a variety of criteria. Sometimes, where permitted by law, insurance companies will need to run additional background information reports such as DMV records, claims history, and credit reports. By providing your information and requesting quotes, you are giving your consent to have these reports run. Additionally, HomeownersInsurance.com may need to call you for additional information and by requesting these quotes and providing this information, you are giving consent to have us call you via telephone as necessary.
While personal information is necessary for accurate quoting, please rest assured knowing this information is used exclusively for the purpose of quoting insurance.
How and why we collect your information
HomeownersInsurance.com collects certain information through a online quote applications. See details below about the information collected per application.
Website visitors can apply to obtain insurance quotes. When you apply for insurance quotes (online or offline) we will request some personal information such as your name, address, email, or telephone number and other relevant information. You may be asked to disclose other personal information to us so that we can provide more accurate quotes for you.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:
- To fulfill your service requests for services
- To protect ourselves from liability
- To respond to a judicial proceeding, court order or legal process or to comply with matters of the law.
- In connection with a merger, acquisition, or liquidation of the company.
Information from the “Contact Us” web page
Our contact form is a request for contact only and the information you provide will never be sold to third parties. Your information may be shared with an outside source in order to resolve any problems reported. The information on our “Contact Us” page is not stored or saved and is designed for immediate communication only, not for data sharing or future engagements.
Information from our “Homeowners Insurance Blog”
Our blog is a community of bloggers consisting of homeowners and homeowners insurance professionals. The blog registration form requests user information such as your name, email address, website, and optional biographical information. The information collected for the blog is only used for accessing and writing comments within the blog. Please understand that we do not sell or share the information obtained from the blog registration form. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to post publically in these forums.
Information from our “Request a Call” Feature
Our “Request a Call” feature was established for ease of customer communication with our licensed agents. Our web “call back” form requests a name, phone number, zip code and email address so that an agent can contact you as soon as possible. We do not sell or share the information collected on this form.
Technical information collected
We collect and track certain types of technical information to ensure a better customer experience while visiting our website.
Log Files and Web Beacons
HomeownersInsurance.com uses log files to track how our websites’ web pages are being accessed, viewed, and used by online visitors. Log files track user information such as IP addresses, browser types, Internet service providers, referrals, locations, platform types, date and time stamps, and numbers of clicks to, from, and within our sites.
Web pages may contain electronic images known as Web beacons - sometimes also called single-pixel gifs - that allow HomeownersInsurance.com to count users who have visited those pages and to deliver co-branded services.
Some of these Web beacons may be placed with our permission by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those pages viewed. In turn, this information enables us and our service providers to learn which advertisements generate traffic to our website and how visitors use the site. HomeownersInsurance.com prohibits Web beacons and log files from being used to collect or access your personal information.
If you have requested to receive online home insurance quotes your personal information will be shared with HomeownersInsurance.com agents who are able to provide you with comparative quotes in your area. If we do not currently provide coverage in your area, we may allow you to opt-in for rates from multiple local agents. If you would like to stop receiving information from local agents you must request to do so with them directly. If you would like to deactivate your account in order to stop receiving information via email or phone from a HomeownersInsurance.com agent, please visit HomeownersInsurance.com’s Contact Page and request to have your information deleted from the database.
Linking to other sites
Related services and offerings with links from this website to theirs, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links on each respective website. We are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction.
Our commitment to data security
HomeownersInsurance.com takes reasonable steps to protect against the loss, misuse, or unauthorized alteration of personal information. We recognize the importance of security for all personal information collected through this website which is why we have partnered with Verisign and McAfee for the highest levels of security. We exercise care in providing secure transmission of your information from your web browser to our servers. Once we receive personal information, we take steps to protect its security in our systems. In the event we request or transmit sensitive information we use industry standard (Verisign) , secure-socket-layer (“SSL”) encryption. We strictly limit access to personal information to those agents who need access in order to carry out their job responsibilities. All agents are prohibited from “browsing” through our files and databases. We train our agents in the application of our need-to-know standard. We periodically audit for compliance with this standard and we impose penalties for any failure to comply with this standard.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services please visit HomeownersInsurance.com's Contact Page. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
4829 Carolina Beach Rd.
Wilmington, NC 28412
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please call 1-888-643-1540.